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Experience

Freshers (0-1) Years

Salary

Confidential

Location

Karnataka-Bangalore
Posted - 102 days ago
Applications - 3
Vacancies- 10
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Archishtech Solutions OPC Pvt Ltd is seeking a highly motivated and efficient individual to join our team as a Voice process specialist. In this role, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer issues in a timely and professional manner. The ideal candidate will have strong communication skills, be able to multitask and prioritize tasks effectively, and have a positive attitude. Experience in a similar role and knowledge of customer relationship management systems is preferred. This is a great opportunity for someone looking to grow their career in a dynamic and fast-paced environment. Apply now to join our team at Archishtech Solutions OPC Pvt Ltd.
Job Description

- Answer incoming calls and respond to customer inquiries
- Resolve customer complaints and provide appropriate solutions
- Explain products and services to customers
- Maintain a high level of professionalism and customer service
- Follow communication scripts when handling different topics
- Identify and escalate priority issues
- Keep records of customer interactions and transactions
- Follow up on customer calls where necessary
- Meet customer service team sales targets and call handling quotas
- Assist with training new hires and provide feedback to management on customer trends

Salary : Confidential

Experience : Fresher – 6 months

 

Designation

Voice process

Key Skills
BPOCall Centre ManagerCall HandlingCalls HandlingCold CallingCustomer CareCustomer EngagementCustomer HandlingCustomer RelationsEffective communicationOutbound CallingProblem SolvingTelecallerTelecallingTelecalling executiveVoice ProcessVoice Support
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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