Experience
Salary
Location
Job Description
- Communicating with teams, Managers & relevant stakeholders to identify training needs
- Design content & develop training programs(in house/outsourced) for employees
- Train New Joiners on Indiamart product & processes
- Track and report completion of training sessions
- Publish monthly/quarterly training reports
- Deliver training updates to the business
- Revise and update the content when required
- Design and develop the regular assessments to understand the effectiveness of the training
- Track individual performance during and after the trainings and conduct refresher sessions on need basis
- Should be aware about BPO training matrices, TNA, TNI, Attrition, NHT/PKT Refresher
Designation
Trainer
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Sales/Service Trainer (Dealer) Quiz
30 Minutes
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