Telematics Customer Support TL
Experience
Salary
Location
Job Description
The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality.
Key Responsibilities:
• Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
• Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
• Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
• Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
• Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.
• Handling field team of minimum 25 to 30 peoples
Qualifications:
• Education: BE Electronic or related field (or equivalent experience).
• Experience: 10+ years in telematics or technical support; 10+ year in a supervisory role.
Skills:
• Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills and GPS industries experience and strong knowledge
Preferred Qualifications:
• Experience in telematics or fleet management industries, and familiarity with GPS and data analytics.
Job Type
• Full-time
Preferred:
• Male Candidate
Pay:
• ₹35,000.00 - ₹45,000.00 per month
Benefits:
• Provident Fund
Experience:
• Customer support: 5 years (Preferred)
• Technical support: 5 year (Preferred)
• Supervising: 3 year (Preferred)
Work Location: In person (Vashi), Navi Mumbai
Designation
Telematics Customer Support TL
Key Skills
Industry
IT-ITeS
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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