Technical Support

Experience

1-3 Years

Salary

Confidential

Location

Tamil Nadu-Chennai
Posted - 193 days ago
Applications - 10
Vacancies- 5
Join the CIAR Software Solutions team as a Full Time Technical Support on Erekrut, specializing in Technical Support in the IT-ITeS industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

Software deployment support in staging and production environments

Develop tools to aid operations and maintenance

System and Support status reporting

Ownership of one or more Digital products or components

Customer notification and workflow coordination and follow-up to maintain service level agreements

Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

 

We are open to hiring candidates to work out of one of the following locations:

 

Basic Qualifications

1+ years of software development, or 1+ years of technical support experience

Experience troubleshooting and debugging technical systems

Experience scripting in modern program language

1+ years of technical support experience

Designation

Technical Support

Key Skills
Chat SupportCustomer SupportCustomer Support ExecutiveDesktop SupportDomestic TicketingEmail SupportTechnical ServicesTechnical StrongTechnical SupportTicket System OperationsTicketing System OperationsTroubleshootingTroubleshooting Skills
Industry

IT-ITeS

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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