Technical Support
Experience
Salary
Location
Job Description
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
We are open to hiring candidates to work out of one of the following locations:
Basic Qualifications
1+ years of software development, or 1+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience scripting in modern program language
1+ years of technical support experience
Designation
Technical Support
Key Skills
Industry
IT-ITeS
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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