Technical Support Executive

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Punjab-Mohali
Posted - 311 days ago
Applications - 2
Vacancies- 100
Job Description

- Provide technical support to clients via phone, email, and chat
- Troubleshoot technical issues and provide solutions in a timely manner
- Document all interactions with clients in the customer relationship management (CRM) system
- Collaborate with the technical team to escalate more complex issues
- Keep abreast of the latest technologies and updates in the industry
- Assist in the development of technical documentation and training materials
- Participate in team meetings and training sessions to enhance technical knowledge
- Ensure high levels of customer satisfaction through excellent service delivery
- Proactively identify opportunities for process improvement and efficiency
- Maintain a positive and professional attitude while engaging with clients and colleagues.

Designation

Technical Support Executive

Key Skills
Customer CareCustomer Care ExecutiveCustomer SupportCustomer Support ExecutiveInbound SupportL1 SupportTechnical ServicesTechnical SkillsTechnical Support
Industry

HR Services

Functional Area

Staffing and Recruiting

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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