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Technical Support Executive
Experience
Salary
Location
Job Description
- Provide technical support to clients via phone, email, and chat
- Troubleshoot technical issues and provide solutions in a timely manner
- Document all interactions with clients in the customer relationship management (CRM) system
- Collaborate with the technical team to escalate more complex issues
- Keep abreast of the latest technologies and updates in the industry
- Assist in the development of technical documentation and training materials
- Participate in team meetings and training sessions to enhance technical knowledge
- Ensure high levels of customer satisfaction through excellent service delivery
- Proactively identify opportunities for process improvement and efficiency
- Maintain a positive and professional attitude while engaging with clients and colleagues.
Designation
Technical Support Executive
Key Skills
Industry
HR Services
Functional Area
Staffing and Recruiting
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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