Technical Support Engineer
Experience
Salary
Location
Job Description
Responsibilities :
- Become a product expert by testing all the different features of FileCloud - installation, configuration of features and test product on multiple desktop applications
- Respond to all Level 1 & Level 2 support tickets within SLA
- Create internal SUP/ CL Tickets with development
- Fill in required forms and administer & complete tickets after dealing with customers
- Follow up with customers and keep them updated regarding any tickets under investigation
- Support weekend shift rotation (at least 1 weekend shift per month)
- Follow escalation procedures as required to designated team
- Present good communication (both written and verbal) between team and other departments.
- Perform professional service tasks assigned by senior team - scheduled calls with customers, recreating the customer environment and testing the solutions ahead of time.
Skills Required :
- 3+ years Linux administration experience with Ubuntu, CentOS, Debian, RHEL
- Familiar with Apache Web Server troubleshooting
- Knowledge of Web Application support in Linux
- Possess Network Shares management skills
- 2+ years in Technical Support position (customer service/technician)
- Present good language communication skills in English (verbal and written)
Designation
Technical Support Engineer
Key Skills
Industry
IT-ITeS
Functional Area
IT Services
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Home
Assessment Details
Technical Support Quiz
10 Minutes
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