Technical Support Engineer
Experience
Salary
Location
Job Description
Responsibilities :
- Become a product expert by testing all the different features of FileCloud - installation, configuration of features and test product on multiple desktop applications
- Respond to all Level 1 & Level 2 support tickets within SLA
- Create internal SUP/ CL Tickets with development
- Fill in required forms and administer & complete tickets after dealing with customers
- Follow up with customers and keep them updated regarding any tickets under investigation
- Support weekend shift rotation (at least 1 weekend shift per month)
- Follow escalation procedures as required to designated team
- Present good communication (both written and verbal) between team and other departments.
- Perform professional service tasks assigned by senior team - scheduled calls with customers, recreating the customer environment and testing the solutions ahead of time.
Skills Required :
- 3+ years Linux administration experience with Ubuntu, CentOS, Debian, RHEL
- Familiar with Apache Web Server troubleshooting
- Knowledge of Web Application support in Linux
- Possess Network Shares management skills
- 2+ years in Technical Support position (customer service/technician)
- Present good language communication skills in English (verbal and written)
Designation
Technical Support Engineer
Key Skills
Industry
IT-ITeS
Functional Area
IT Services
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Home
Assessment Details
Technical Support Quiz
10 Minutes
Related Jobs
Sr. Oracle Cloud Financials
VDart Software Services Pvt,ltd
Join the VDart Software Services Pvt,ltd team as a Full Time Sr. Oracle Cloud Financials at Erekrut, speciali...
50-75 Lakhs
16-20 Years
Karnataka-..
Amazon Web S...
SAP FICO CONSULTANT
The Hird
Join the The Hird team as a Full Time SAP FICO CONSULTANT at Erekrut, specializing in IT Services and consulti...
10-15 Lakhs
7-10 Years
Karnataka-..
Amazon Web S...
Testing And Commissioning
Etricals Engineers Private Limited
Join the Etricals Engineers Private Limited team as a Full Time Testing and commissioning at Erekrut, special...
3-6 Lakhs
1-3 Years
Andhra Pra..
Amazon Web S...
Wedding Photo Editor
Vshoot
Join the vshoot team as a Full Time wedding photo editor at Erekrut, specializing in Media & Entertainment ind...
3-6 Lakhs
1-3 Years
Telangana-..
Amazon Web S...
IOS Developer
Singlepoint Solutions
Join the Singlepoint Solutions team as a Full Time iOS Developer at Erekrut, specializing in IT Services and c...
25-50 Lakhs
11-15 Years
Telangana-..
Amazon Web S...
Learning And Administrator
Affluent Global Services
Join the Affluent global services team as a Full Time Learning And Administrator at Erekrut, specializing in I...
3-6 Lakhs
1-3 Years
Telangana-..
Amazon Web S...
HCC Medical Coder
True Infinetworx
Join the True infinetworx team as a Full Time HCC medical coder at Erekrut, specializing in Medical industry...
Confidential
1-3 Years
Telangana-..
Amazon Web S...
Oracle HCM Payroll Functional
Coforge Ltd
Join the Coforge Ltd team as a Full Time Oracle HCM Payroll Functional at Erekrut, specializing in IT-ITeS ind...
25-50 Lakhs
11-15 Years
Telangana-..
Amazon Web S...
