0
  • LOGIN

  • No products in the cart.

Team Leader
Globiva Services

Experience

1-3 Years

Salary

Confidential

Location

Karnataka-Bangalore
Posted - 202 days ago
Applications - 8
Vacancies- 1
Register Login To Apply
Globiva Services Pvt. Ltd. is seeking a dynamic individual to join our team as a Team Leader. The ideal candidate will be responsible for managing a team of customer service representatives in delivering exceptional customer service and achieving performance targets. Key responsibilities include coaching and developing team members, monitoring performance metrics, resolving escalated customer issues, and ensuring team adherence to company policies and procedures. The Team Leader will also collaborate with management to drive team performance and contribute to a positive work environment. The successful candidate will have prior experience in a leadership role, strong communication and interpersonal skills, and a track record of fostering a high-performance team culture. Join us at Globiva Services Pvt. Ltd. and help lead our team to success!
Job Description

- Lead and manage a team of customer service representatives
- Provide guidance and support to team members to ensure high performance levels
- Monitor team performance and provide regular feedback to help improve productivity
- Conduct regular team meetings to communicate goals and objectives
- Develop and implement strategies to improve team efficiency and effectiveness
- Collaborate with other departments to ensure seamless operations and customer satisfaction
- Act as a mentor and coach to team members to foster growth and development
- Handle escalated customer complaints and provide resolution in a timely manner
- Ensure compliance with company policies and procedures
- Continuously seek opportunities for process improvement and innovation.

Designation

Team Leader

Key Skills
Floor ManagementLeadership SkillsProcess HandlingSales ManagementSales PlanningSales StrategySales TrainingSLA ManagementStrategic Sales PlanningTarget AchievementTeam CoordinationTeam HandlingTeam LeadershipTeam LeadingTeam ManagementTeam MotivationTeam SupervisionTL
Industry

HR Services

Functional Area

Sales & Marketing

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Related Jobs
Business Development Associate

TWOSS Learning Private Limited

3-6 Lakhs

0-1 Years

Haryana-Gu..

Business Dev...

Vacancies - 1 Candidates Applied - 8
BusinessBusinessCommunication

0-3 Lakhs

0-1 Years

Karnataka-..

Telecalling ...

Vacancies - 1 Candidates Applied - 8
ColdConvincingDebt

6-10 Lakhs

1-3 Years

Karnataka-..

Accounting

Vacancies - 1 Candidates Applied - 8
CRMCRMCustomer

15-25 Lakhs

7-10 Years

Karnataka-..

BPO

Vacancies - 1 Candidates Applied - 8
B2BB2BBPO

10-15 Lakhs

11-15 Years

Karnataka-..

Information ...

Vacancies - 1 Candidates Applied - 8
AngularAzureCI/CD
Human Resource Manager

Prompt Personnel Pvt Ltd.

6-10 Lakhs

7-10 Years

Karnataka-..

Human Resour...

Vacancies - 1 Candidates Applied - 8
AnalyticalHiringHR
Senior RPA Developer

HCL Technologies

25-50 Lakhs

4-6 Years

Karnataka-..

Program Deve...

Vacancies - 1 Candidates Applied - 8
AI/MLAI/MLAI/ML

6-10 Lakhs

4-6 Years

Karnataka-..

Banking

Vacancies - 1 Candidates Applied - 8
BranchBranchCash
Top Sectors
Top Locations
Top Skills
Home Jobs Signup Campus Company