Team Leader
Experience
Salary
Location
Job Description
- Team Management - Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures.
- Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.
- Coaching and Training - Team Members need constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
- Work Allocation -Assigning tasks, projects and client assignments based on each team member’s skill set and workload capabilities.
Designation
Team Leader
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Communication Skills
10 Minutes
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