Team Leader call center
Experience
Salary
Location
Job Description
- Lead and motivate a team of call center representatives to achieve daily and monthly targets
- Monitor and evaluate team performance, providing feedback and coaching as needed
- Conduct regular team meetings to disseminate information and address concerns
- Ensure adherence to company policies and procedures
- Handle escalated customer issues and provide resolution
- Collaborate with other team leaders and departments to improve efficiency and customer satisfaction
- Develop and implement training programs to enhance team skills and knowledge
- Maintain accurate records of team performance and KPIs
- Handle scheduling and shift rotations to ensure adequate coverage
- Support the recruitment and onboarding process for new team members
Designation
Team Leader call center
Key Skills
Industry
HR Services
Functional Area
Staffing and Recruiting
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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