Reservation executive
Experience
Salary
Location
Job Description
Reservation Agent*:
1. - Handle room bookings and reservations via phone, email, or online platforms
- Process cancellations, modifications, and refunds
- Provide hotel information and answer customer/Agent queries
2. * Manage check-ins, check-outs, and room assignments
- Handle customer complaints and resolve issues
- follow up on payments and invoice with Hotel
3. - Assist Agent with holiday package bookings
- Coordinate travel arrangements, accommodations, and activities
- Provide destination information and recommendations
4. - Respond to agent inquiries and resolve issues
- Provide hotel and holiday information via phone, email, or chat
- Process feedback and complaints
5.- Analyze and optimize room rates and occupancy
- Manage room inventory and availability by checking in emails
6. - Plan and book customized holidays and itineraries for Dubai/maldives
- Provide destination expertise and recommendations
- Assist with travel documentation and visa requirements
These roles may vary depending on the specific hotel, resort, or travel company. Key skills required include:
- Excellent communication and customer service skills
- Ability to work with booking systems and software
- Attention to detail and organizational skills
- Knowledge of hotel operations and travel industry
- Problem-solving and conflict resolution skills
Designation
Reservation executive
Key Skills
Industry
Tourism & Hospitality
Functional Area
Tours & Travels
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Office
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