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Process Executive (Voice)
Omega Health Care

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Tamil Nadu-Chennai
Posted - 183 days ago
Applications - 36
Vacancies- 100
The Process Executive (Voice) will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries. They will need to follow specified protocols and maintain accurate records in the system. This role will also involve collaborating with other teams to ensure smooth operations and meet performance metrics. The ideal candidate should have strong communication skills, be able to multitask effectively, and have a customer-centric approach. Previous experience in a customer service or call center role is preferred. This position offers the opportunity for career growth and development in the field of customer service.
Job Description

- Handle a high volume of inbound and outbound calls
- Provide exceptional customer service and support
- Follow defined processes and procedures accurately
- Identify and escalate priority issues as needed
- Document all customer interactions in a clear and concise manner
- Meet and exceed performance metrics and targets
- Ability to multitask and prioritize tasks effectively
- Collaborate with team members to achieve team goals
- Stay updated on product knowledge and process updates
- Flexible to work in rotational shifts and weekends

Experience: Fresher

Location: Kandanchavadi, Chennai

Qualification: Any degree

Age : Upto 28

Salary : 18000 Take home

               23000 CTC

Shift : Night Shift

2 way cab provided

Designation

Process Executive (Voice)

Key Skills
Call HandlingCalls HandlingCold CallingCustomer CareCustomer Care ExecutiveCustomer EngagementCustomer ExperienceCustomer FocusCustomer HandlingCustomer InteractionCustomer Queries HandlingCustomer RelationCustomer RelationsCustomer SupportCustomer Support ExecutiveEffective communicationTelecallerVoice Support
Industry

Healthcare

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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