L1 Engineer
Experience
Salary
Location
Job Description
- Provide level 1 technical support to end users
- Troubleshoot hardware and software issues
- Resolve IT help desk tickets in a timely manner
- Assist with network configurations and setups
- Collaborate with team members to identify trends in support requests
- Document solutions and train end users on basic IT tasks
- Maintain accurate records of user problems and resolutions
- Follow standard operating procedures for IT support
- Stay up to date on industry trends and best practices
- Continuously improve technical skills and knowledge through training opportunities
Designation
L1 Engineer
Key Skills
Industry
IT Services and consulting
Functional Area
Technical Service & Repair
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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