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International Voice Processing
Tech Mahindra

Experience

1-3 Years

Salary

0-3 Lakhs

Location

Maharashtra-Pune
Posted - 32 days ago
Applications - 111
Vacancies- 10
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Tech Mahindra is seeking a skilled International Voice Processing professional to join our team. The ideal candidate will be responsible for handling incoming and outgoing international calls, providing exceptional customer service, and resolving any issues or inquiries in a timely and professional manner. The candidate must possess excellent communication skills, be able to multitask efficiently, and have a strong understanding of voice processing technology. This role requires collaborating with various departments to ensure customer satisfaction and adherence to company policies. The International Voice Processing position at Tech Mahindra offers an exciting opportunity to work in a dynamic and fast-paced environment with room for career growth and development.
Job Description

Job Location: Hinjewadi Phase 3, Pune
Role: International Voice Processing (US Telecom Project)
Experience Required: Minimum 6 months

Education Requirements:
    •    UG Drop / Any Graduate
    •    Should not be pursuing regular/part-time course
    •    Courses that affect job availability are not eligible

Responsibilities:
Manage international calls with US processesProvide exceptional customer service through voice processingHandle incoming international calls as part of our BPO operation

Perks:
    •    5 Days Working
    •    Both Sides Cab Facility

Interview Rounds:
    1.    HR Screening
    2.    OPS Round (UAT)
    3.    Versant Test

Salary: INR 25,500 - INR 32,010

Minimum scores in VNA can not be less than 60

Designation

International Voice Processing

Key Skills
BPOBPO ServicesCold CallingCustomer HandlingCustomer ServiceCustomer SupportEnglish ProficiencyInbound SupportInternational Customer SupportInternational Voice ProcessOutbound LogisticsVoice ProcessVoice Support
Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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