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International voice process
Alvineient Consultant

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Maharashtra-Pune
Posted - 9 days ago
Applications - 4
Vacancies- 40
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The International Voice Process role at Tech Mahindra involves handling incoming and outgoing customer calls in a professional and courteous manner. Responsibilities include addressing customer inquiries, resolving complaints, and providing information about products or services. The ideal candidate should have excellent communication skills, a customer-oriented approach, and the ability to work in a fast-paced environment. Previous experience in a similar role and fluency in multiple languages is preferred. This position offers the opportunity to interact with diverse customers from around the world and enhance their overall experience with the company. The successful candidate will be part of a dynamic team that strives to provide exceptional customer service and support.
Job Description

- Provide excellent customer service through inbound and outbound calls
- Handle customer inquiries and resolve issues in a timely manner
- Communicate effectively with customers and colleagues from different countries
- Follow company procedures and guidelines for handling customer interactions
- Utilize strong communication and problem-solving skills to address customer needs
- Maintain a positive attitude and professionalism while assisting customers
- Work collaboratively with team members to achieve team goals and targets
- Keep accurate records of customer interactions and transactions
- Stay updated on company products and services to provide accurate information to customers
- Willingness to work in shifts and adapt to changing work schedules

Designation

International voice process

Key Skills
Call HandlingCalls HandlingClient Handling and CommunicationCold CallingExcellent Written CommunicationInternational BPOInternational Customer ServiceInternational Customer SupportInternational OutboundInternational SalesInternational Sales ProcessInternational Voice ProcessVoice ProcessVoice Support
Industry

BPO

Functional Area

Communication

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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