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International Voice Process
I5 Winsub Career Solution

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Karnataka-Bangalore
Posted - 97 days ago
Applications - 7
Vacancies- 1
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The International Voice Process role involves handling customer inquiries and providing support over the phone for a globally-based clientele. Responsibilities include answering incoming calls, addressing customer concerns, and providing information on products or services. This position requires excellent communication skills, a strong customer service orientation, and the ability to work in a fast-paced environment. The ideal candidate will be fluent in English and possibly another language, have experience in a call center or customer service role, and possess a high level of professionalism and adaptability. This role offers the opportunity to interact with customers from diverse cultural backgrounds and to be part of a dynamic and international team.
Job Description

- Handle inbound and outbound calls from international clients
- Provide excellent customer service and support
- Resolve customer queries and issues in a timely and efficient manner
- Follow communication scripts and guidelines to ensure consistency
- Collaborate with team members to achieve targets and goals
- Keep accurate records of customer interactions and transactions
- Identify and escalate priority issues as needed
- Stay updated on company products, services, and policies
- Maintain a positive and professional attitude at all times
- Adhere to company policies and procedures for quality assurance

Age limit: 35 Max
Salary: Fresher: 20k to 25k Max
Shift: Rotational Shift, Rotational Off, 5days working.

Benefits: 

  • Cab 2 way provided pickup & drop.

Salary:

  • Fresher: 20k to 25k Max
  • Experience: 30k to 35k Max

Designation

International Voice Process

Key Skills
Call HandlingCalls HandlingCold CallingCustomer Service SkillsCustomer SupportEffective communicationInternational BPOInternational Customer SupportInternational OutboundInternational Voice ProcessOutbound CallingTechnical ServicesTechnical SupportVoice Support
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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