International Voice – CSE
Experience
Salary
Location
Job Description
- Provide exceptional customer service via phone, email, and chat to our international clients
- Handle inquiries, complaints, and troubleshoot technical issues
- Build strong relationships with clients by understanding their needs and providing timely solutions
- Process orders, returns, and exchanges in an accurate and efficient manner
- Collaborate with internal teams to ensure resolutions are met promptly
- Continuously strive to improve customer satisfaction and retention rates
- Stay updated on product knowledge and industry trends to better assist customers
- Meet and exceed performance metrics, including call handling time and customer satisfaction scores
- Proactively identify potential issues and escalate them to the appropriate team for resolution
- Maintain a positive attitude and professional demeanor at all times to represent the company in a positive light
Designation
International Voice - CSE
Key Skills
Industry
BPO
Functional Area
Banking & Financial Services
Employment Type
Full Time
Education
12th
Job Type
Work From Office
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