International Technical Support

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Karnataka-Bangalore
Posted - 342 days ago
Applications - 1
Vacancies- 1
Job Description

Responsibilities:

  • Provide technical assistance and support to customers in the US Telecom industry via phone, email, or chat.
  • Troubleshoot and resolve technical issues related to internet, phone, and cable services, ensuring customer satisfaction.
  • Utilize your excellent communication skills to effectively communicate technical solutions to customers in a clear and concise manner.
    • Document all customer interactions and resolutions accurately in the CRM system.
  • Collaborate with team members and technical experts to resolve complex technical issues and improve overall customer experience.

Qualifications:

  • Minimum qualification: PUC.
  • Minimum of 6 months of experience in international voice processes, with a focus on customer support.
  • Excellent communication skills in English, both verbal and written.
  • Strong problem-solving skills and ability to think analytically. Ability to work a 5-day week with 2 days off and utilize provided two-way cab transportation.
  • Salary: Up to 29,000
Designation

International Technical Support Representative - US Telecom

Key Skills
CRMCRM ExpertCustomer ExperienceCustomer HandlingCustomer SupportTechnical AnalysisTechnical GuidanceTechnical Support
Industry

HR Services

Functional Area

Staffing and Recruiting

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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