international customer support
Experience
Salary
Location
Job Description
- Provide timely and professional customer support to international clients via phone, mimimum 6 months experience in US process.
- Resolve customer inquiries and issues by providing accurate information and solutions
- Maintain a high level of customer satisfaction by ensuring a positive interaction and resolution
- Collaborate with internal teams to escalate and prioritize issues as needed
- Utilize company systems and tools to track and document customer interactions
- Identify trends in customer inquiries and provide feedback to improve overall customer experience
- Stay updated on company products and services to effectively assist customers
- Meet and exceed key performance indicators and metrics set by management
- Participate in training and development programs to enhance customer support skills
- Communicate effectively with customers from diverse backgrounds and cultures to promote global customer satisfaction.
Designation
international customer support
Key Skills
Industry
Telecom
Functional Area
Insurance
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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