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International Customer service
Teft Technology Private Limited

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Maharashtra- Mumbai
Posted - 83 days ago
Applications - 0
Vacancies- 10
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TEFT Technology Private Limited is seeking a motivated International Customer Service Representative to join our team. The successful candidate will be responsible for handling inquiries and providing support to our international customer base via phone, email, and live chat. The ideal candidate will have strong communication skills, be customer-focused, and have the ability to work in a fast-paced environment. Duties include responding to customer inquiries, resolving issues efficiently, and maintaining customer satisfaction. Candidates with previous customer service experience and fluency in multiple languages will be given preference. If you are a team player with excellent problem-solving skills and a passion for delivering top-notch customer service, we want to hear from you. Apply now to be a part of our dynamic and growing team!
Job Description

- Serve as the primary point of contact for international customers
- Respond to inquiries and provide support via phone, email, and chat
- Assist customers with product information, order processing, and technical issues
- Collaborate with sales and marketing teams to facilitate international business operations
- Maintain customer records and update databases with relevant information
- Identify and escalate complex issues to the appropriate department for resolution
- Stay up-to-date on company products, services, and policies
- Provide feedback to management on customer trends and suggestions for improvement
- Work closely with logistics team to ensure timely delivery of products
- Must have excellent communication and problem-solving skills
- Fluency in additional languages is a plus

Salary- 25-35k

Exp- 1+ Year

Designation

International Customer service

Key Skills
Customer HandlingCustomer Queries HandlingCustomer Relationship ManagementCustomer RetentionCustomer ServiceCustomer Service AssociateCustomer Service ExcellenceCustomer Service OrientationCustomer Service RepresentativeCustomer Service SkillsCustomer SupportInternational Customer ServiceInternational Customer SupportInternational Outbound
Industry

IT-ITeS

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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