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International customer service
Cognizant

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Uttar Pradesh- Noida
Posted - 39 days ago
Applications - 18
Vacancies- 10
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As an International Customer Service Representative at Cognizant, you will be responsible for providing excellent customer support to clients from all over the world. You will handle customer inquiries, resolve complaints, and provide information about Cognizant's products and services in a professional and efficient manner. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach. You will work closely with internal teams to ensure customer satisfaction and maintain relationships with international clients. The ideal candidate will have previous customer service experience, fluency in multiple languages, and the ability to work in a fast-paced environment. Join our team and help deliver exceptional customer service to our global clientele.
Job Description

- Provide exceptional customer service to international clients
- Serve as the main point of contact for customer inquiries and issues
- Communicate effectively with customers via phone, email, and chat
- Address customer concerns and provide solutions in a timely manner
- Work collaboratively with internal teams to resolve customer issues
- Maintain accurate records of customer interactions and transactions
- Stay up to date on product knowledge and company policies
- Meet or exceed customer service and satisfaction goals
- Adapt to different time zones to assist international clients
- Demonstrate professionalism and empathy in all customer interactions

Designation

International customer service

Key Skills
Call HandlingCalls HandlingCold CallingCustomer Relation ManagementCustomer RelationsCustomer RelationshipCustomer Relationship ManagementCustomer Satisfaction FocusCustomer ServiceCustomer Service AssociateCustomer Service OrientationCustomer Service RepresentativeCustomer Service SkillsCustomer SupportInternational Customer ServiceInternational Customer SupportInternational OutboundInternational Voice Process
Industry

BPO

Functional Area

Healthcare Management

Employment Type

Full Time

Education

Masters/Post-Graduation

Job Type

Work From Office

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