Experience

1-3 Years

Salary

0-3 Lakhs

Location

Delhi-New Delhi, Karnataka-Bangalore, Maharashtra-Mumbai City, Tamil Nadu-Chennai, Telangana-Hyderabad, West Bengal-Kolkata
Posted - 471 days ago
Applications - 0
Vacancies- 1
Job Description

Roles and responsibilities:
Contact centre related:
1. Communicates with customers in a courteous, professional, co-operative manner
2. Handling calls and responsible for patients registration
3. Assists patients with correct information on the services and educate them on the service provided by AHC
4. Routinely demonstrates superior customer service skills
5. Accurately enters/updates patient information in the homecare application
6. Recognizes and responds appropriately to violent/abusive situations
7. Coordination with various service Delivery department stake holders as and when required
KPIs
8. Will be monitored on metrics such as efficiency, ACHT, Hit Ratio, Conversions, NPS & CSAT
MIS and reporting:
9. Preparation dash board as specified by the reporting manager from time to time
10. Any other work assigned by the manager time to time

Designation

Homecare Integrator

Key Skills
Communication SkillsCustomer Service
Industry

Apparel Made-Ups & Home Furnishing

Functional Area

Interior Design

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Healthcare Quality Assurance Manager Quiz

30 Minutes

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