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Front Desk (Receptionist)

Bellator Media Pvt Ltd

OneDayHire Job

Experience

1-3 Years

Salary

0-3 Lakhs

Location

Haryana-Gurugram

Posted - 127 days ago

Applications - 1

Vacancies- 2

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Join the Bellator Media Pvt Ltd team as a Full Time Front Desk (Receptionist) on Erekrut, specializing in Front Desk (Receptionist) in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

About FitClub

FitClub is a premium fitness destination committed to helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, cutting-edge facilities, and a vibrant fitness community.

Job Description

We are excited to announce the opening of our new branch on Golf Course Road, Gurgaon, and we are seeking a professional and energetic Front Desk Associate to join our growing team. As the first point of contact for members and guests, you’ll play a key role in creating a welcoming environment, ensuring smooth operations, and connecting members with the right services and team members.

Key Responsibilities

1. Front Desk Operations:

Greet members and guests warmly, ensuring a positive first impression.
Manage check-ins, provide information about services, and enforce facility policies.

2. Membership Assistance:

Address inquiries about memberships, programs, and promotions.
Support new member sign-ups, renewals, and account management.

3. Customer Support:

Handle client questions, concerns, and complaints professionally and efficiently.
Escalate issues to relevant team members when necessary.

4. Facility Management:

Maintain a clean and organized reception area.
Ensure promotional materials and supplies are readily available.

5. Appointment Scheduling:

Assist members in booking personal training sessions, classes, or other services.

6. Payment Processing:

Process membership payments and manage billing inquiries.
Update account information as needed.

7. Sales Coordination:

Connect potential members with the sales team to discuss membership options.
Support lead generation by sharing insights about member inquiries and interests.

8. Promotions and Upselling:

Inform members about special offers, events, and services.
Encourage upselling opportunities to enhance the client experience.

9. Client Engagement:

Build relationships with members to encourage loyalty and retention.
Provide personalized support and assistance as needed.

10. Team Collaboration:

Work closely with sales, fitness trainers, and other departments to ensure exceptional service.

Skills & Qualifications

* Exceptional communication and interpersonal skills.

* Professional demeanor with a customer-focused attitude.

* Experience in customer service or hospitality is a plus.

* Strong organizational and multitasking abilities.

* Proficiency in administrative tasks and payment systems.

* A passion for health and fitness is highly valued.

Benefits

* Competitive salary with performance-based incentives.

* Career development opportunities in the fitness industry.

* Be part of a dynamic, health-conscious team at our new branch.

Salary ; 20k-30k

Experience : min 1 yr

Designation

Front Desk (Receptionist)

Key Skills

Appointment ManagementAppointment SchedulingClient EngagementCustomer AssistantCustomer CareCustomer HandlingCustomer Queries HandlingCustomer ServiceCustomer SupportFacility ManagementFront DeskInterpersonal CommunicationInterpersonal SkillSales CoordinationTeam CollaborationUpselling

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

AppointmentAppointmentClient

Apply Now

Front Desk (Receptionist)

Job Description

Designation

Key Skills

Industry

Functional Area

Employment Type

Education

Job Type

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