First Line Manager
Experience
Salary
Location
Job Description
- Lead and manage a team of support engineers to deliver exceptional customer service and technical support
- Ensure team meets or exceeds key performance indicators and service level agreements
- Provide coaching, mentoring, and development opportunities for team members
- Collaborate with other departments to prioritize and address customer escalations and issues
- Monitor team performance and provide regular feedback to support continuous improvement
- Conduct performance evaluations and address any performance concerns or discrepancies
- Implement and enforce company policies and procedures to ensure consistency and efficiency
- Oversee scheduling and allocation of resources to ensure coverage during peak times
- Communicate effectively with both team members and upper management to provide updates and insights
- Stay current on industry trends and technology to provide informed guidance and support
Designation
First Line Manager
Key Skills
Industry
IT Services and consulting
Functional Area
Training & Assessment
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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