Customer Support

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Karnataka-Bangalore
Posted - 102 days ago
Applications - 8
Vacancies- 1
Join the Globiva Services team as a Full Time Customer Support on Erekrut, specializing in Customer Support in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description

- Provide exceptional customer service through phone, email, and chat support
- Assist customers with product inquiries, order tracking, and issue resolution
- Document customer interactions and feedback in the CRM system
- Collaborate with other teams to address customer concerns and improve processes
- Stay up-to-date on product knowledge to better assist customers
- Meet or exceed customer service KPIs and goals
- Identify opportunities for upselling or cross-selling products to customers
- Handle escalated customer issues with professionalism and empathy
- Participate in ongoing training and skill development to enhance customer support capabilities
- Work in a fast-paced environment with a focus on delivering high-quality support to customers.

Salary: 15K
Shift: 5 Days working with 2 Rorational Off

Designation

Customer Support

Key Skills
Client HandlingCustomer AssistantCustomer CareCustomer EngagementCustomer ExperienceCustomer HandlingCustomer OrientationCustomer Queries HandlingCustomer RelationCustomer Relationship ManagementCustomer SupportCustomer Support Executive
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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