Customer Support
Experience
Salary
Location
Job Description
- Provide exceptional customer support via phone, email, and chat
- Resolve customer inquiries and complaints in a timely and professional manner
- Document all customer interactions and resolutions in CRM system
- Collaborate with other departments to address customer needs and concerns
- Maintain knowledge of company products and services to provide accurate information to customers
- Identify opportunities to upsell and cross-sell products to customers
- Proactively communicate with customers regarding order status and delivery updates
- Adapt to a fast-paced, dynamic environment and quickly learn new processes and systems
- Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates
- Assist with special projects and initiatives as assigned by management.
Designation
Customer Support
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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