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Customer Support
Eclerx

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Chandigarh-Chandigarh
Posted - 183 days ago
Applications - 9
Vacancies- 20
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As a Customer Support representative at Eclerx, you will be responsible for providing exceptional support to customers through various channels such as phone, email, and chat. You will address customer inquiries, resolve issues, and provide solutions to ensure a positive customer experience. Additionally, you will collaborate with other departments to escalate and resolve complex issues, as well as contribute to the development and improvement of support processes and procedures. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong customer service mindset. Join our team at Eclerx and help us deliver top-notch support to our valued customers.
Job Description

- Provide exceptional customer support via phone, email, and chat
- Resolve customer inquiries and complaints in a timely and professional manner
- Document all customer interactions and resolutions in CRM system
- Collaborate with other departments to address customer needs and concerns
- Maintain knowledge of company products and services to provide accurate information to customers
- Identify opportunities to upsell and cross-sell products to customers
- Proactively communicate with customers regarding order status and delivery updates
- Adapt to a fast-paced, dynamic environment and quickly learn new processes and systems
- Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates
- Assist with special projects and initiatives as assigned by management.

Designation

Customer Support

Key Skills
Calls HandlingClient HandlingClient ManagementCold CallingCustomer HandlingCustomer Queries HandlingCustomer ServiceCustomer SupportCustomer Support ExecutiveVoice Support
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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