Customer support executive

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Andhra Pradesh- Chimakurthy
Posted - 129 days ago
Applications - 1
Vacancies- 15
Job Description

- Provide exceptional customer support through phone, email, and chat
- Address customer inquiries, complaints, and issues in a professional and timely manner
- Troubleshoot technical problems and guide customers on how to navigate our platform
- Assist with account management and billing inquiries
- Document and track customer interactions for future reference and reporting purposes
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain a positive and empathetic attitude towards customers at all times
- Stay up-to-date on product knowledge and industry trends to better assist customers
- Work efficiently in a fast-paced environment and meet set targets and KPIs
- Communicate customer feedback and suggestions to the relevant teams for continuous improvement

Designation

Customer support executive

Key Skills
After-Sales SupportBusiness CommunicationClient CoordinationCustomer AssistantCustomer EngagementCustomer ExperienceCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer SupportCustomer Support Executive
Industry

IT Services and consulting

Functional Area

Design & Development

Employment Type

Full Time

Education

No Formal Education

Job Type

Work From Office

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