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Customer Support Executive
Vu Job Solution

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Karnataka-Bangalore
Posted - 190 days ago
Applications - 5
Vacancies- 10
As a Customer Support Executive at VU Job Solution, you will be responsible for providing exceptional customer service to our clients through various channels such as phone, email, and chat. You will assist customers with inquiries, issues, and complaints in a professional and timely manner, ensuring that their needs are met and their experience with our company is positive. Additionally, you will work closely with the sales and operations teams to ensure seamless communication and resolution of customer concerns. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong customer-centric approach. Previous experience in customer support or a similar role is preferred. Join our team and be a key player in delivering outstanding service to our valued customers.
Job Description

- Provide excellent customer service and support to clients via phone, email, and chat
- Respond promptly to customer inquiries and resolve issues effectively
- Maintain a high level of professionalism and empathy when dealing with customers
- Document all interactions with customers in the CRM system
- Identify and escalate priority issues to the appropriate team members
- Collaborate with other departments to ensure customer satisfaction
- Stay up-to-date on company products, services, and policies
- Meet and exceed key performance indicators related to customer satisfaction and response times
- Continuously seek opportunities for improvement in customer support procedures
- Follow up with customers to ensure their issues have been resolved satisfactorily.


Experience: Freshers

Salary- 15-20k

Designation

Customer Support Executive

Key Skills
Chat SupportChat Support SpecialistCustomer FocusCustomer HandlingCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer Relation ManagementCustomer Relationship ManagementCustomer ServiceCustomer Service RepresentativeCustomer SupportCustomer Support ExecutiveEffective communication
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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