customer support executive
Experience
Salary
Location
Job Description
- Provide top-notch customer support via phone, email, and live chat
- Assist customers with technical issues and inquiries regarding our products and services
- Troubleshoot problems and find quick solutions to ensure customer satisfaction
- Maintain a positive and professional attitude while dealing with challenging situations
- Keep thorough and accurate records of customer interactions and resolutions
- Collaborate with other team members to improve customer service processes and communication
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify trends in customer issues and provide feedback to the management team for improvement
- Handle customer complaints and escalate issues to the appropriate department when necessary
- Provide regular reports on customer feedback and satisfaction levels to management.
Exp- 6 months to 1 year in BPO
Salary- 11k-28K
Designation
customer support executive
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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