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Customer Support Executive
Impact Infotech

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Maharashtra-Pune
Posted - 137 days ago
Applications - 17
Vacancies- 35
Register Login To Apply
Conneqt is seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. As the first point of contact for customers, you will be responsible for resolving inquiries, providing product information, and delivering exceptional customer service through phone, email, and live chat communication channels. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer support. Previous experience in a customer service role and knowledge of CRM systems is preferred. If you are a team player with a positive attitude and a dedication to customer satisfaction, we invite you to apply for this exciting opportunity at Conneqt.
Job Description

- Provide exceptional customer service and support via phone, email, and chat
- Resolve customer complaints and inquiries in a timely and professional manner
- Assist customers with product information, order status, and account management
- Collaborate with other teams to ensure customer satisfaction and issue resolution
- Maintaining accurate records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate team members
- Stay up-to-date on company products, services, and policies
- Strive to meet and exceed daily and monthly performance metrics
- Attend regular training sessions to enhance customer support skills
- Work collaboratively in a fast-paced team environment to achieve company goals and objectives.

Designation

Customer Support Executive

Key Skills
Cold CallingCommunication SkillsCustomer Support ExecutiveDomestic CallingTelecalling
Industry

BPO

Functional Area

Sales & Marketing

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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