Customer support executive
Experience
Salary
Location
Job Description
- Provide excellent customer service via phone, email, and chat
- Address customer inquiries, resolve issues, and provide solutions
- Maintain a high level of professionalism and empathy during interactions
- Utilize company resources and systems to effectively respond to customer needs
- Work collaboratively with team members to achieve customer satisfaction goals
- Follow company policies and procedures to ensure consistency in customer support
- Stay updated on product knowledge and be able to answer questions accurately
- Meet or exceed performance metrics related to customer satisfaction and resolution times
- Handle escalated customer concerns with professionalism and problem-solving skills
- Contribute to a positive and supportive work environment in the customer support team.
Designation
Customer support executive
Key Skills
Industry
BPO
Functional Area
Communication
Employment Type
Full Time
Education
12th
Job Type
Work From Office
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