Customer support executive
Experience
Salary
Location
Job Description
- Provide exceptional customer service through multiple channels (phone, email, chat)
- Respond to customer inquiries and resolve issues promptly and professionally
- Handle and escalate complex customer complaints or issues to the appropriate team
- Maintain a positive and empathetic attitude towards all customers
- Keep accurate records of customer interactions and transactions
- Assist customers with account inquiries, billing issues, and general information
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Utilize problem-solving skills to find solutions for customer issues
- Adhere to company policies and procedures to ensure customer satisfaction and retention.
Salary-20-25k
Designation
Customer support executive
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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