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Customer Support Associate
Mosahay Associate

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Delhi-New Delhi, Haryana-Gurugram
Posted - 133 days ago
Applications - 3
Vacancies- 30
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As a Customer Support Associate at MoSahay Associates, you will be responsible for assisting customers with inquiries, complaints, and technical issues through various communication channels. You will provide exceptional customer service by addressing customer needs promptly and efficiently. In addition, you will collaborate with other teams within the organization to resolve customer issues and ensure customer satisfaction. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-centric mindset. Previous experience in customer support or a related field is preferred. Join our team and help us deliver outstanding support to our valued customers.
Job Description

- Provide customer support via phone, email, chat, and social media
- Address customer inquiries, concerns, and complaints in a professional and timely manner
- Assist customers with order placement, tracking, and returns
- Troubleshoot technical issues with products and services
- Collaborate with other teams to resolve complex customer issues
- Maintain accurate records of customer interactions and transactions
- Upsell products and services to enhance customer experience
- Stay up-to-date on company products, services, and policies
- Meet or exceed customer satisfaction and productivity goals
- Work flexible hours, including weekends and evenings as needed

 

Experience: Freshers & exp both

Salary- 18k-25k

Designation

Customer Support Associate

Key Skills
Call HandlingCalls HandlingCold CallingCustomer HandlingCustomer InteractionCustomer RelationshipCustomer Service AssociateCustomer SupportCustomer Support ExecutiveEffective communicationOutbound CallingTelecallerTelecallingTelecalling executive
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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