Customer Support Associate
Experience
Salary
Location
Job Description
- Provide excellent customer service to clients through various channels such as phone, email, and chat
- Assist clients with inquiries, troubleshooting, and problem resolution in a timely and professional manner
- Effectively communicate with clients to understand their needs and provide appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure seamless customer experience
- Stay updated on company products, services, and policies to provide accurate information to clients
- Identify and escalate complex issues to the appropriate team member for resolution
- Meet or exceed customer service goals and metrics set by the company
- Participate in training and development programs to enhance skills and knowledge
- Contribute to a positive and supportive team environment
Designation
Customer Support Associate
Key Skills
Industry
Telecom
Functional Area
Telecommunication
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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