Customer Success Associate
Experience
Salary
Location
Job Description
- Provide exceptional customer service and support to clients via phone, email, and chat
- Educate customers on product features and best practices to enhance their experience
- Assist with troubleshooting technical issues and escalating complex problems to the appropriate team
- Build and maintain strong relationships with clients to increase retention and satisfaction
- Collaborate with internal teams to ensure timely resolution of customer inquiries and issues
- Keep accurate records of customer interactions and follow-up actions
- Analyze customer feedback and identify trends to propose improvements to products and services
- Stay up-to-date on industry trends and competitive landscape to provide valuable insights to customers
Designation
Customer Success Associate
Key Skills
Industry
BPO
Functional Area
Communication
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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