Customer Service Manager
Experience
Salary
Location
Job Description
- Manage a team of customer service representatives to ensure exceptional service delivery
- Develop and implement strategies to improve customer satisfaction and retention
- Handle escalated customer issues and provide timely resolutions
- Monitor and analyze customer service metrics to identify areas for improvement
- Train and coach team members to enhance their skills and performance
- Collaborate with other departments to address customer feedback and implement improvements
- Assist in the development and implementation of company policies and procedures
- Conduct regular performance evaluations and provide feedback to team members
- Stay up-to-date on industry trends and best practices in customer service management
- Strong communication, problem-solving, and leadership skills required
Requirment: We require Banking Candidates
Designation
Customer Service Manager
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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