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Customer Service Executive
Tech M

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Telangana-Hyderabad
Posted - 63 days ago
Applications - 14
Vacancies- 25
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Tech M is seeking a highly motivated Customer Service Executive to join our team. The ideal candidate will be responsible for providing excellent customer service support to our clients via phone, email, and chat. Key responsibilities include addressing customer inquiries and resolving any issues in a timely and professional manner, as well as upselling our products and services. The Customer Service Executive will also be responsible for maintaining accurate records of customer interactions and feedback, and collaborating with other departments to ensure customer satisfaction. Strong communication skills, problem-solving abilities, and a customer-centric approach are essential for success in this role. Join us today and be a part of our dynamic and growing team at Tech M.
Job Description

- Provide exceptional customer service via phone, email, and online chat
- Resolve customer inquiries and issues in a timely and professional manner
- Assist customers with product information, account management, and order processing
- Work closely with internal teams to address customer concerns and escalate issues as needed
- Maintain a high level of knowledge about company products and services
- Collaborate with sales and marketing teams to drive customer satisfaction and retention
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience
- Meet or exceed customer service KPIs and goals
- Handle customer complaints and provide appropriate solutions
- Maintain accurate and detailed customer records in the CRM system.

Designation

Customer Service Executive

Key Skills
Client HandlingCommunicationInternational Voice Process
Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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