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Customer Service Executive
Kosmo Solutions

Experience

1-3 Years

Salary

0-3 Lakhs

Location

Maharashtra-Navi Mumbai
Posted - 163 days ago
Applications - 1
Vacancies- 50
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As a Customer Service Executive at ICICI Lombard, you will be responsible for providing exceptional customer service to policyholders, agents, and partners. You will assist customers with a variety of inquiries, including policy information, claims processing, and product offerings. You will need to possess strong communication skills, problem-solving abilities, and a customer-oriented mindset. Your duties will also involve processing customer requests, resolving complaints, and ensuring customer satisfaction. Additionally, you will be required to maintain accurate records of all interactions and adhere to company policies and procedures. If you are a proactive and service-oriented individual looking to excel in a customer service role within the insurance industry, this position at ICICI Lombard is the perfect opportunity for you.
Job Description

- Responsible for handling customer queries and complaints in a professional manner
- Providing information about products, services, and policies to customers
- Resolving customer issues efficiently and effectively
- Collaborating with other departments to ensure seamless customer experience
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating priority issues to the appropriate team members
- Assisting with customer retention and loyalty programs
- Keeping up-to-date with industry knowledge and best practices in customer service
- Working towards achieving customer satisfaction goals set by the company
- Willingness to work flexible hours, including weekends and holidays if required

-Performance Incentives

Designation

Customer Service Executive

Key Skills
BPOClient ServiceCold CallingCustomer ServiceCustomer Service AssociateCustomer Service RepresentativeCustomer SupportDomestic BPOTelecalling
Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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