Customer Service Associate
Experience
Salary
Location
Job Description
- Provide exceptional customer service to clients via phone, email, and chat
- Address customer inquiries and resolve any issues or complaints in a professional manner
- Utilize knowledge of products and services to provide accurate information and support
- Assist customers with placing orders, tracking shipments, and processing returns
- Ensure customer satisfaction by going above and beyond to meet their needs
- Collaborate with other team members to improve processes and enhance the customer experience
- Maintain accurate records of customer interactions and transactions
- Stay current on company policies, promotions, and service offerings
- Meet and exceed performance goals, including response time and customer satisfaction ratings
- Willingness to work flexible hours, including evenings and weekends.
Designation
Customer Service Associate
Key Skills
Industry
BPO
Functional Area
Banking
Employment Type
Full Time
Education
11th to 12th
Job Type
Work From Office
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