Customer care
Experience
Salary
Location
Job Description
- Provide exceptional customer service to all clients via phone, email, and chat channels
- Respond promptly to customer inquiries and resolve any issues in a professional and efficient manner
- Document all customer interactions and maintain accurate records in our CRM system
- Collaborate with other departments to address customer needs and concerns
- Keep up-to-date on product and service offerings to provide accurate information to customers
- Proactively reach out to customers to ensure satisfaction and identify any potential issues
- Assist with training and onboarding of new customer care team members
- Continuously seek ways to improve the customer experience and suggest process improvements to management.
Designation
Customer care
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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