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Customer care executive
Taskus

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Punjab-Mohali
Posted - 84 days ago
Applications - 6
Vacancies- 50
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Taskus is seeking a Customer Care Executive to join our dynamic team. Responsibilities include handling customer inquiries, resolving complaints, and providing exceptional service. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-focused mindset. Duties also include documenting customer interactions, escalating issues as needed, and promoting customer satisfaction. This position requires flexibility, patience, and a positive attitude to ensure a high level of customer loyalty. Prior experience in a customer service role and knowledge of CRM systems are preferred. Join Taskus and be part of a fast-paced, supportive environment where your contributions make a significant impact on our customer experience.
Job Description

- Provide exceptional customer service through various channels such as phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and efficient manner
- Utilize communication skills to effectively convey information and assist customers
- Maintain a positive attitude and professional demeanor while interacting with customers
- Collaborate with team members to ensure customer satisfaction and resolve complex problems
- Utilize customer relationship management software to track customer interactions and monitor performance
- Identify opportunities for improvement in customer service processes and procedures
- Stay up-to-date on company products and services to provide accurate information to customers
- Meet or exceed customer service goals and metrics set by the company
- Work in a fast-paced environment and adapt to changing priorities as needed.

Designation

Customer care executive

Key Skills
International BPOInternational Chat ProcessInternational Voice Process
Industry

Knowledge Processing Organization

Functional Area

Business Process Management

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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