Customer Care Executive
Experience
Salary
Location
Job Description
Responsibilities:
- Serve as the first point of contact for customers via phone, email, chat, or social media channels.
- Respond promptly and professionally to customer inquiries, complaints, and requests for assistance.
- Provide accurate information about products, services, pricing, promotions, and company policies.
- Resolve customer issues and concerns effectively and efficiently, escalating complex cases to the appropriate department when necessary.
- To provide accurate and timely support, and maintain comprehensive knowledge of company offerings, processes, and systems.
- Document customer interactions, transactions, and feedback accurately in the CRM system.
- Identify opportunities for process improvement and share customer feedback with relevant teams to enhance the overall customer experience.
- Adhere to established service standards, response times, and quality metrics to meet or exceed customer satisfaction goals.
- Collaborate with other team members and departments to address customer concerns and improve service delivery.
Requirements:
- Proven experience in a customer service or customer support role.
- Excellent communication skills, both verbal and written, with a courteous and professional demeanor.
- Strong problem-solving and decision-making abilities to address customer issues effectively.
- Ability to empathize with customers and provide personalized assistance to meet their needs.
- Good multitasking skills and the ability to work well under pressure in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- High school diploma or equivalent; additional education or training in customer service is a plus.
Benefits:
- Competitive salary
- Health insurance
- Paid time off.
- Professional development opportunities.
- Friendly and supportive work environment.
- Customer Care.
- BPO JOB.
- ENGLISH IS A MUST.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Jaipur, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Designation
Customer Care Executive
Key Skills
Industry
Software Development
Functional Area
Information Technology
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Customer Care Executive Quiz
30 Minutes
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