Customer care executive

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Punjab-Mohali
Posted - 311 days ago
Applications - 3
Vacancies- 200
Job Description

- Respond to customer inquiries via phone, email, and live chat

- Provide excellent customer service by understanding and addressing customer needs

- Assist customers with product information, pricing, and order status

- Handle customer complaints and provide necessary solutions

- Process orders, returns, and exchanges in a timely manner

- Update customer accounts and maintain accurate records of interactions

- Collaborate with other departments to ensure seamless customer experience

- Stay up-to-date on product knowledge and company policies

- Meet or exceed customer satisfaction goals and service level agreements

- Provide feedback to management on customer trends and issues for continuous improvement

Designation

Customer care executive

Key Skills
Customer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer ExperienceCustomer HandlingCustomer InteractionCustomer Queries HandlingCustomer Relation
Industry

HR Services

Functional Area

Staffing and Recruiting

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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