Customer Care Executive

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Maharashtra-Mumbai City
Posted - 376 days ago
Applications - 5
Vacancies- 10
Job Description
- Provide excellent customer service by responding to inquiries via phone, email, and chat
- Assist customers with placing orders, tracking shipments, and resolving any issues or complaints
- Maintain a positive and professional attitude when interacting with customers
- Utilize CRM software to log all customer interactions and update customer information
- Collaborate with other team members to ensure timely and accurate resolution of customer inquiries
- Stay up-to-date on product knowledge and company policies to better assist customers
- Work diligently to meet and exceed customer satisfaction goals
- Handle escalated customer issues with empathy and efficiency
- Continuously strive to improve customer care processes and procedures
- Report to Customer Care Manager and participate in team meetings and training sessions
Designation

Customer Care Executive

Key Skills
Communication SkillsCustomer ServiceProblem Solving
Industry

Financial Service

Functional Area

Fund Investment & Services

Employment Type

Full Time

Education

No Formal Education

Job Type

Work From Office

Assessment Details

Customer Care Executive (Call Centre) Quiz

30 Minutes

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