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Customer Care Executive

Adecco

Experience

1-3 Years

Salary

Confidential

Location

Delhi-New Delhi

Posted - 45 days ago

Applications - 12

Vacancies- 1

Join the Adecco team as a Full Time Customer Care Executive on Erekrut, specializing in Customer Care Executive in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

We are hiring for Customer Care Executive

Education : Graduate
Experience : 2+ Years in relevant field

Requirements and skills

•   Proven work experience for blend process of Chat, Email and Calls.
•   Fluent in answering in English on calls and on emails.
•   Resolve customer complaints on Inbound Calls, Email, and Chat.
•   The ability to use various MS office tools.
•   The ability to stand for extended periods.
•   Excellent problem-solving skills.
•   Effective communication skills.
•   Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•   Keep records of customer interactions, process customer accounts.
•   Follow communication procedures, guidelines, and policies.

Responsibilities

•   Handle customers query related to Product issue.
•   Help customer to understand basic troubleshoot as per guidelines.
•   Prepare and update report to Sr Executive/TL as and when needed.
•   Handle product replacement of Dealer and Distributors and update status of the goods received.

Designation

Customer Care Executive

Key Skills

Address Customer ComplaintsCalls HandlingChat SupportCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer QueriesCustomer Queries HandlingEmail SupportInbound and Outbound ProcessInbound SupportMS OfficeMS Office ToolsQuery AnalyzerQuery Resolution