Customer Care Execuitive
Experience
Salary
Location
Job Description
- Provide exceptional customer service via phone, email, and chat
- Assist customers with product inquiries, order status, and returns
- Resolve customer complaints and issues in a timely and professional manner
- Utilize company’s CRM system to track and manage customer interactions
- Collaborate with internal teams to address and escalate complex customer issues
- Keep up-to-date on product knowledge and company policies
- Meet or exceed customer satisfaction and performance goals
- Maintain a positive attitude and calm demeanor during high-stress situations
- Flexible to work shifts, including evenings and weekends as needed
- Strong communication, problem-solving, and organizational skills
Designation
Customer Care Execuitive
Key Skills
Industry
BPO
Functional Area
E-Commerce
Employment Type
Full Time
Education
12th
Job Type
Work From Office
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