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Customer Care Execuitive

Teleperformance

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Delhi-New Delhi, Rajasthan-Jaipur, Uttar Pradesh- Noida

Posted - 106 days ago

Applications - 2

Vacancies- 70

As a Customer Care Executive, you will be responsible for addressing customer inquiries and resolving issues in a professional and timely manner. You will provide exceptional customer service through various channels, including phone, email, and chat. Additionally, you will accurately document customer interactions and feedback to improve overall customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach. You will collaborate with other team members to ensure a seamless customer experience and uphold the company's reputation for top-notch service. This position offers the opportunity to make a direct impact on customer loyalty and retention while contributing to the overall success of the organization.

Job Description

- Provide exceptional customer service via phone, email, and chat
- Assist customers with product inquiries, order status, and returns
- Resolve customer complaints and issues in a timely and professional manner
- Utilize company’s CRM system to track and manage customer interactions
- Collaborate with internal teams to address and escalate complex customer issues
- Keep up-to-date on product knowledge and company policies
- Meet or exceed customer satisfaction and performance goals
- Maintain a positive attitude and calm demeanor during high-stress situations
- Flexible to work shifts, including evenings and weekends as needed
- Strong communication, problem-solving, and organizational skills

Designation

Customer Care Execuitive

Key Skills

BPOCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer OrientationCustomer ProfilingCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer Relation ManagementCustomer Relationship ManagementCustomer RetentionCustomer ServiceCustomer Service ExcellenceEffective communication