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Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Maharashtra-Pune, Uttar Pradesh- Greater Noida, West Bengal-Kolkata
Posted - 97 days ago
Applications - 4
Vacancies- 800
Confidencial is seeking a detail-oriented and customer-focused Customer Support Executive (CSE) to join our team. The CSE will be responsible for providing exceptional customer service through phone, email, and chat support channels. Duties include addressing customer inquiries, resolving technical issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for helping others. Previous experience in a customer service role is preferred. This position offers the opportunity to work in a dynamic and collaborative environment with room for growth and career development. If you are a proactive team player with a positive attitude, we encourage you to apply for the CSE position at Confidencial.
Job Description

- Provide high-quality customer service and technical support to clients
- Troubleshoot technical issues and escalate complex problems to the appropriate teams
- Maintain accurate records of customer interactions and resolutions
- Collaborate with other departments to resolve customer issues promptly
- Stay up-to-date on product knowledge and industry trends
- Create and update documentation for troubleshooting procedures
- Communicate effectively with clients via phone, email, and chat
- Meet and exceed customer satisfaction goals
- Stay calm under pressure and adapt to changing situations
- Previous experience in customer service or technical support preferred

Designation

CSE

Key Skills
Area SalesBPO SalesBPO ServicesCommunication SkillsInternational BPO
Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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